FREQUENTLY ASKED QUESTIONS
QUESTIONS ABOUT CHANGING YOUR ORDER:
Q.1. I ordered the wrong size, can I still change this?
A.1. Yes you can, but you need to be quick. Once your order is being printed, unfortunately we cannot change it anymore. So if you need a change of size, contact our support team ASAP at support@dripova.com. Please quote your order number.
Q.2. I used the wrong address, can I still change this?
A.2. As Long as your item is note shipped yet, we can still change this for your. Please email the correct address and your order number to support@dripova,com and we will take care of it for you. Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands, if that is the case you will need to contact the carrier who is delivering your items.
Q.3. I changed my mind, can I still cancel my order?
A.3. As long as your items are not in print yet, you can still cancel your order. When your item is 'in print' we cannot cancel anymore since it is already being made. To cancel your order, email us at support@gearbunch.com. Please title your email "Cancel order (your order number)" and we will take care of it for you.
GENERAL QUESTIONS:
Q.1. Where are your items made?
A.1. It depends on your country of residence and what item you have ordered. We have factories in the United States, Mexico and Europe
Q.2. Why is everything priced in Dollars? I am not from the USA.
A.2. Although we ship worldwide, We operate from the USA. This does not mean you cannot order if you are not from the USA. The credit card companies / paypal will simply use your own currency on check out.
Q.3. I find the pricing to be high, why?
A.3. We pride ourselves on quality. We also love the fact that you will have a Limited Edition Item. Gearbunch gear can only be bought from us and nowhere else.
We work with the best designers in the game. We also work with the best sewers we can find.
We do not settle for materials that are not up to par or lose vibrancy when stretching.
All our items are hand made in North America, Mexico or Europe.
We print, cut and sew your order by hand. Our items are printed on demand. This means that your order is the first domino that falls in a long personalized creation process that ends in a package sent to your door!
Q.4. Can I use multiple discount codes on one order?
A.4. You can only use one discount code per order. Multiple codes are not supported on our website.
QUESTIONS ABOUT SHIPPING & HANDLING
Q.1. Where do DRIPOVA ship to, I am not from the USA?
A.1. We ship worldwide.
Q.2. How long will it take for my item to be delivered?
A.2. This is divided into two parts:
- Production Times:
We print on demand, everything is hand made just for you (printing, cutting and sewing). It takes us about 7-10 business days to create your gear. Shipping times are added to our production times. Under normal circumstances, 90% of our orders are shipped within 5 business days.
- Shipping Times:
To |
Basic |
Expedited |
USA |
5-10 business days via USPS |
Not Available |
Canada |
10-20 business days |
Not Available |
Worldwide |
10-20 business days |
Not Available |
Please Note: May be longer at peak times or areas impacted by COVID restrictions